It also describes the purposes for which GPIL collects such personal data, the other parties with whom it may share such personal data and the measures it takes to protect the security of your personal data.
a small file placed on your device by GPIL’s website or mobile application when you either visit or use certain features of its website or mobile application. A cookie generally allows a website to remember your actions or preference as appropriate.
Personal Data :
personal information including sensitive personal information/data about you, which, either directly or indirectly, in combination with other information, is capable of identifying you. Personal Data could allow you to be identified when you visit GPIL’s customer relationship centres, bill collection centres, merchant outlets, website and/or mobile applications.
Service Providers :
includes entities to whom GPIL or other Kailash Group Entities will disclose your Personal Data in order to process information for a specific purpose pursuant to written contract.
Genus Power Infrastructures Limited, a company incorporated in India whose registered office is at G-123 Sector-63 Noida Gautam Buddha Nagar UP 201307 IN and its subsidiaries (if any).
Kailash Group Entity :
plz mention if any, and its subsidiaries, affiliates, associate companies and joint venture companies.
User or you :
the natural person who accesses its customer relationship centres, bill collection centres, merchant outlets, website or mobile applications.
2. WHAT PERSONAL DATA GPIL COLLECTS ABOUT YOU
(a) Contact information: first and last name, email address, postal address, country, employer, phone number and other similar contact data.
(b) Financial information: payment instrument information, transactions, transaction history, preferences, method, mode and manner of payment, spending pattern or trends, and other similar data.
(c) Technical information: website, device and mobile app usage, Internet Protocol (IP) address and similar information collected via automated means, such as cookies, pixels and similar technologies.
(d) Transaction information: the date of the transaction, total amount, transaction history and preferences and related details.
(e) Product and service information: Your account membership number, registration and payment information, and program-specific information, when you request products and/or services directly from GPIL or participate in marketing programs.
(f) Consumer information: Your meter data, billing data and other data collected to facilitate supply of service to you if you avail any service from GPIL (if applicable).
(g) Personal information: Age, sex, date of birth, marital status, nationality, work and educational history, details of government identification documents provided, occupation, or any other personal information provided in responses to surveys/ questionnaires or provided in applications for recruitment by GPIL or provided for participation in volunteering drives and other community activities.
(h) Your reviews, feedback and opinions about GPIL’s products, programmes and services.
(i) Loyalty programme information: your loyalty membership information, account details, profile or password details.
You confirm that you are providing or have provided, all information voluntarily and the collection, use, sharing, processing, and disclosure of Personal Data is with your consent.
You may choose to not provide GPIL with Personal Data, however, in such event, GPIL will not be able to provide you its goods and services.
3. HOW GPIL COLLECTS PERSONAL DATA
GPIL collects Personal Data in the following ways:
Information You Give to GPIL : GPIL receives and stores any information you enter on its website or mobile application or give GPIL in any other way (e.g., at merchant outlets, customer relationship centres, bill collection centres, kiosks).
Please see the section titled “Personal Data Shared by You” for more information.
Automatic Information GPIL Collects: GPIL might use “cookies”, pixels and similar technologies to receive and store certain types of information whenever you interact with GPIL.
Meter data is also collected from the meters installed in your premises, if applicable.
Please see the section below, titled “Personal Data that is Collected Automatically” for more information.
E-mail Communications: To help GPIL make e-mails more relevant and interesting, GPIL may receive a confirmation (if your device supports such capabilities) when you open e-mail from GPIL or click on a link in the e-mail.
Information from Other Sources: GPIL may obtain information from other sources. An example of this is when you authorize a third-party website (such as the website of another Kailash Group Entity), to interact directly with GPIL’s website or mobile application to receive Personal Data about you. In that case, GPIL might receive such Personal Data used by that third-party website to identify your account with that website.
Information Previously Provided to Kailash Group Entities: Where you have shared any information previously with any of the Kailash Group Entities and have consented to the further sharing of such information, such information will be shared with GPIL by the Kailash Group Entities.
4. PERSONAL DATA SHARED BY YOU
GPIL may collect your Personal Data in several ways from your use of its customer relationship centres, bill collection centres, merchant outlets, website or mobile application. For instance: (a) when you apply/register to receive its products and/or services; (b) when you conduct a transaction with GPIL or attempt a transaction at its customer relationship centres, bill collection centres, merchant outlets or on its website or mobile application; (c) when you complete surveys conducted by or for GPIL; (d) when you elect to receive any communications (including promotional offers) from GPIL; (e) from the information gathered by your visit to GPIL’s customer relationship centres, bill collection centres, merchant outlets, website or mobile application.
5. PERSONAL DATA THAT IS COLLECTED AUTOMATICALLY
(a) GPIL automatically collect some information when you visit its website or use its mobile application. This information helps GPIL to make improvements to its content and navigation. The information collected automatically includes your IP address.
(b) GPIL’s web servers or affiliates who provide analytics and performance enhancement services collect IP addresses, operating system details, browsing details, device details and language settings. This information might be aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information. GPIL would use this information to measure the site usage, improve content and to ensure safety and security, as well enhance performance its website or mobile application.
(c) GPIL may collect your Personal Data automatically via Cookies, pixels and similar technologies in line with settings on your browser.
(d) If you are a consumer availing supply of electricity whereby GPIL has some partnership, obligation or arrangement with som eother entity, the meters installed in your premises collect meter data relating to your consumption of electricity.
6. USE OF PERSONAL DATA AND THE PURPOSE OF COLLECTION
Any or all the above Personal Data may be required by GPIL for the purposes mentioned below, from time to time to provide information relating toGPIL and to work on the experience when using its website or mobile application. Some of the below mentioned purposes for processing will overlap and there may be several purposes which justify processing of your Personal Data.
(a) carry out the obligations arising from any contract entered into between you and GPIL;
(b) provide products and/or services and communicate with you about products and/or services offered by GPIL and its subsidiaries (if any);
(c) enable GPIL and its subsidiaries to offer its products and/or services and communicate with you about such products and/or services;
(d) processing, disclosing, transmitting, and/or sharing the Personal Data/information with Kailash Group Entities, and other third parties which have business or contractual dealings with GPIL;
(e) provide you with offers (including for financial products and/or services), personalized services and recommendations and improve your experience on its website and mobile application;
(f) operate, evaluate and improve the business, website and mobile application;
(g) generate aggregated data to prepare insights to enable GPIL to understand customer behaviour, patterns and trends with a view to learning more about your preferences or other characteristics;
(h) provide privileges and benefits to you, marketing and promotional campaigns based on your profile;
(i) in connection with loyalty programs owned and operated by GPIL or by its subsidiaries;
(j) in connection with loyalty programs owned and operated by other Kailash Group Entities;
(k) communicate with you (including to respond to your requests, questions, feedback, claims or disputes) and to customize and improve its services;
(m) protect against and prevent fraud, illegal activity, harm, financial loss and other legal or information security risks;
(n) serve other purposes for which GPIL may think appropriate in the interest of its own and / or public at large, and as otherwise authorized or required by applicable law; and
(o) comply with obligations under applicable law.
GPIL’s website and mobile application do not offer products or services for use by minors. If you are under 18, you may use its website or mobile application only with the involvement of a parent or guardian.
8. SHARING OF PERSONAL DATA
GPIL may share your Personal Data with the following entities, as the case may be, in the manner and for the purposes specified below:
(b) Kailash Group Entities: GPIL may make available to you links to the websites, applications etc. of Kailash Group Entities. If you choose to click on the same, GPIL may share your Personal Data with such Kailash Group Entities. GPIL may also share your Personal Data with the Kailash Group Entities as is relevant for the purposes set out in Clause 6 above.
(e) Business Transfers: As GPIL continues to develop its business, GPIL might sell or buy subsidiaries or business units. Your Personal Data (including in relation to loyalty programs) may be transferred as part of such transaction.
(f) Third Parties: GPIL may also share your Personal Data with other third parties where:
(i) You request or authorize GPIL to do so;
(ii) GPIL needs to comply with applicable law or respond to valid legal process; or
(iii) GPIL needs to operate and maintain the security of its website or mobile application, including to prevent or stop an attack on its computer systems or networks.
GPIL requires these third parties by contract to only process Personal Data in accordance with its instructions and as necessary to perform services on its behalf or in compliance with applicable law.
GPIL also requires them to safeguard the security and confidentiality of the Personal Data they process on its behalf by implementing appropriate confidentiality, technical and organizational security measures.
GPIL may allow third parties to offer subscription and/or registration-based services through the website, mobile applications or other platforms (viz. WhatsApp, Twitter, Alexa, etc.).
GPIL shall not be liable for any variance in the features/benefits offered by such third parties and shall not in any case assume warranty on the efficiency or efficacy of such offers. Please note that Kailash Group Entities and Partners may have privacy practices that differ from those of GPIL. The use of your Personal Data will be governed by their privacy statements when you provide Personal Data on their websites.
9. KEEPING DATA SECURE
GPIL uses technical and organisational measures to safeguard your Personal Data and GPIL store your Personal Data on secure servers.
Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Personal Data, please let GPIL know immediately by contacting the Grievance Officer on the email id provided below.
10. RETENTION OF PERSONAL DATA
11. WHERE GPIL STORES PERSONAL DATA
GPIL uses third party data centres and cloud services to securely store your Personal Data and to minimise the possibility of Personal Data loss.
The relevant security safeguards as required by applicable laws are adhered to while storing your Personal Data.
12. PROCESSING YOUR PERSONAL DATA
15. HOW TO CONTACT GPIL
As mentioned above, your Personal Data is required for providing you goods and services and for the purposes mentioned in Clause 6.
In the event you wish to withdraw your consent for the collection, use, sharing, processing, disclosure etc. of your Personal Data, you may opt out by giving GPIL clear intimation in writing by post at the below address.
SPL-3, RIICO Industrial Area, Sitapura, Tonk Road, Jaipur 302022 (Raj.) India
Upon receipt of your written communication as above, after evaluation of your request, GPIL will endeavour to contact you. If you opt out of sharing your Personal Data, GPIL might not be able to continue providing its services to you and will notify you of the same.
You also agree and acknowledge, that your opting out will be without prejudice to any legal or other obligation upon GPIL, regarding storing of all or any part of Personal Data.
Further, in the event you wish to correct or update your Personal Data collected by GPIL, you shall submit such request to GPIL in writing by post at the address given above.
SPL-3, RIICO Industrial Area, Sitapura, Tonk Road, Jaipur 302022 (Raj.) India
16 WARRANTY DISCLAIMER
Information, content and materials provided on this Website are on an “As Is” basis and GPIL does not make any express or implied representation or warranty regarding the accuracy or completeness of the same.
17. GRIEVANCE OFFICER
Name: Arjya Mishra
Address: SPL-3, RIICO Industrial Area, Sitapura, Tonk Road, Jaipur 302022 (Raj.) India
Contact No.: +91-9828014734
Email id: [email protected]
Note* Max time period for grievance redressal is 1 month as per law.